||退换货条款||

本店所有商品皆经过严格筛选与新鲜包装，确认无瑕疵才出货。因此，若不幸遇到非本店造成之问题，本店将一概不负责。基于卫生安全考量，我们不接受退货/退款。唯下列情况符合换货标准:

1. 商品损坏或缺损 （如：长虫或发霉）
2. 商品与订单不符

换货须知：

1. 遇到符合换货情况，请先电邮至[email protected]与我们的客服联系，我们将提供协助。未经联系就退回货物，我们一概不受理。
2. 我们仅接受收到商品后7日内的换货要求，逾期恕不受理。
3. 所有欲换货的物品必须是未使用的并且以原包装连同收据一并邮寄退回，运费需由客户自行承担。
4. 一旦我们收到您的物品，我们将立即与您联系并跟进。

如果您对退换货或我们的商品有任何疑问，请与我们联系。

电子邮件: [email protected]

电话: +606-9512003

注：我们仅接受于吉打药行网店上购买货物的退换货请求。

||Exchange & Return policy||

All products are freshly packed and strictly checked before shipping out. We do not accept return/refund for any kind of reasons due to hygiene issues. However, we accept products exchange for the following reasons:

a. If the products delivered is in damaged or defective condition (ex: worm-eaten or molded); or

b. If the product is different from the Order delivered.

To exchange:

1. Kindly contact us at [email protected] before returning any item, otherwise the request will not be processed.
2. Products for exchange shall be returned in its original condition and packaging together with proof of purchase within 7 days upon receiving the parcel. Request beyond 7 days will not be entertained.
3. Customers will have to bear the postage charges for returning.
4. Our customer service will contact you once receive your returning products.

Contact us for exchange or any inquiry:

Email: [email protected]

Phone number: +606-9512003

Note: Only products purchased from Kedai Ubat Kedah Online store is eligible for exchange.